What happens if...

...water overflows through the filter instead of going into the Original Rainwater Pillow?

• Your filter valve may be shut off. Open the valve by pulling lever away from valve body.
• Your filter may be clogged. Clean filter and filter pad, removing any leaves, gravel or debris.
• Your Original Rainwater Pillow may be full. Use some of the water!

...I turn on the pump and no water comes out?

• Check to make sure water is in the Original Rainwater Pillow
• Check to make sure the valve on the Original Rainwater Pillow is open.
• You may need to prime the pump: Remove the plug between the intake and exit pipes and fill the pump completely with water. Replace the plug and turn on the system.

...I notice an odor in the water?

• The Original Rainwater Pillow is designed to safely provide water for all outdoor uses. It is usually a self sustaining system. Each time it rains, new water brings in oxygen which maintains the water quality. Occasionally you might want to turn off the system. If it is turned off for an extended period of time, the water in the pillow will not be aerated and after 4-5 weeks it may begin to smell. This is easily controlled by adding 20 ounces of Clorox to the filter for each 1,000 gallons of water in the pillow. Then, activate the pump and place the discharge hose into the filter for approximately 30 minutes. This causes the water and Clorox to mix, agitate and circulate through the system, neutralizing any odors.
• The debris filter ensures that only a very tiny amount of organic matter will decompose in your rainwater, keeping it crystal clear. This is why very little Clorox is needed to solve any water odor issues.

If you follow these simple steps and guidelines, your Original Rainwater Pillow should give you years and years of the most efficient rainwater collection, storage and use available anywhere!